AI Voice Agents for Urgent Care Centers
Handle high call volumes, reduce wait time inquiries, and intelligently triage patients with AI voice agents built for fast-paced urgent care environments.
Challenges You Face Today
Overwhelming Call Volume
Constant calls from patients asking about wait times, symptoms, and whether to visit ER or urgent care.
Wait Time Inquiries
Staff repeatedly answering wait time questions while trying to manage patient flow.
Triage Challenges
Difficulty assessing patient urgency over the phone to prioritize care appropriately.
Walk-in Management
Balancing walk-in patients with those who called ahead creates scheduling chaos.
How Our AI Solves These Problems
Our AI voice agent is specifically designed for urgent care centers, understanding the fast-paced environment and patient needs.
Real-Time Wait Updates
AI provides accurate, real-time wait time estimates and helps patients plan their visit.
Intelligent Symptom Triage
AI assesses symptoms to guide patients to appropriate care level - urgent care, ER, or schedule appointment.
Virtual Queue Management
Allow patients to join a virtual queue and arrive when their turn approaches.
24/7 Availability
Round-the-clock AI support for after-hours inquiries and early morning calls.
Rapid Insurance Check
Quick verification of insurance coverage and copay estimates before arrival.
Post-Visit Follow-Up
Automated check-ins after urgent care visits to ensure recovery and capture feedback.
Real-World Scenarios
A parent calls concerned about their child's high fever and wondering if they should go to the ER or urgent care.
The AI agent asks key questions about temperature, duration, other symptoms, and child's age. Based on responses indicating a 102°F fever with no danger signs, it recommends urgent care, provides the current 25-minute wait time, and offers to add them to the virtual queue.
A patient with a suspected sprained ankle wants to visit but doesn't want to wait for hours.
The AI agent shares the current 40-minute wait time, notes that wait times are typically shorter in 2 hours, and offers to add them to the virtual queue. The patient joins the queue and receives a text when they're 15 minutes away from being seen.
At 10 PM, a caller describes symptoms of a minor laceration that may need stitches.
The AI agent assesses the wound isn't life-threatening but may need stitches within 6 hours. It confirms the urgent care is open until midnight, provides directions, verifies insurance, and estimates the visit will cost a $50 copay. The patient is added to the queue.
Ready to Streamline Your Urgent Care?
Join urgent care centers using AI voice agents to manage high call volumes, reduce wait time inquiries, and provide 24/7 patient support.
Schedule Free Demo