AI Voice Agents for Pharmacies
Automate refill requests, medication reminders, and patient inquiries so pharmacists can focus on what matters most—patient care and counseling.
Challenges You Face Today
Constant Refill Requests
Pharmacists spend hours on phone handling routine refill requests instead of counseling patients.
Long Hold Times
Patients wait 10-15 minutes on hold for simple questions, leading to frustration and abandoned calls.
Missed Refill Reminders
Patients forget to refill chronic medications, leading to gaps in therapy and poor health outcomes.
Drug Interaction Questions
Staff overwhelmed with questions about drug interactions, side effects, and medication instructions.
AI Solutions for Modern Pharmacies
Our AI voice agent understands pharmacy workflows and handles patient interactions with accuracy and care.
Automated Refill Processing
AI handles refill requests 24/7, verifies patient identity, checks prescription validity, and processes orders instantly.
Proactive Refill Reminders
Automated calls and texts remind patients when refills are due, improving medication adherence by 40%.
Smart Pickup/Delivery Scheduling
AI coordinates pickup times and delivery windows that work for patients, reducing missed pickups.
Medication Information
AI provides accurate information about medications, common side effects, and basic drug interactions.
Insurance Status Updates
AI checks prior authorization status and provides real-time updates on insurance coverage.
Ready Status Notifications
Patients receive automatic notifications when their prescriptions are ready for pickup or out for delivery.
Real-World Scenarios
A patient calls at 11 PM to refill their blood pressure medication that runs out tomorrow.
AI verifies the patient, checks that the prescription has refills remaining, processes the refill request, confirms the earliest pickup time (8 AM tomorrow), and sends a text confirmation with pickup details.
A patient asks if they can take their new antibiotic with their existing blood thinner.
AI recognizes this as a drug interaction question, provides general guidance about spacing medications, and immediately connects them with the pharmacist for personalized counseling given the specific concern.
An elderly patient needs their monthly medications delivered but won't be home until after 3 PM.
AI schedules delivery for the 3-5 PM window, confirms the address, notes any special delivery instructions, and sends tracking information via the patient's preferred method (phone call for this patient).
Ready to Transform Your Pharmacy?
Join pharmacies that handle 70% of refill requests automatically while improving medication adherence.
Schedule Free Demo