AI Voice Agents for Diagnostic Laboratories
Streamline result notifications, test scheduling, and preparation guidance with intelligent voice AI that reduces call volume while improving patient experience.
Challenges You Face Today
High Call Volume
Staff overwhelmed with calls for test results, appointment scheduling, and preparation instructions.
Result Inquiry Overload
Patients calling repeatedly to check if their lab results are ready, tying up phone lines.
Complex Test Scheduling
Different tests require different preparation, fasting requirements, and time slots.
Preparation Instructions
Patients arrive unprepared for tests, leading to rescheduling and wasted appointments.
How Our AI Solves These Problems
Our AI voice agent is specifically designed for diagnostic laboratories, understanding the unique workflows and patient needs.
Automated Result Status
AI agent checks result availability and securely notifies patients when ready.
Smart Test Scheduling
Intelligent scheduling based on test type, preparation requirements, and equipment availability.
Preparation Guidance
Automated calls and reminders with specific preparation instructions for each test.
Proactive Notifications
Automated outreach for appointments, results ready, and critical findings.
Insurance Pre-Authorization
Verify coverage and obtain pre-authorization for specialty tests automatically.
Test Information Center
Answer questions about test purposes, what to expect, and turnaround times.
Real-World Scenarios
A patient needs to schedule a lipid panel and metabolic panel requiring 12-hour fasting.
The AI agent schedules an early morning appointment, sends fasting instructions 24 hours before, calls with a reminder the evening before, and confirms the patient has fasted before arrival.
Lab results are completed and uploaded to the system for a patient who has been calling daily.
The AI agent automatically detects the result availability, calls the patient with a secure notification, provides instructions for accessing results through the portal, and offers to schedule a follow-up if needed.
A routine blood test reveals a critically high potassium level requiring immediate attention.
The AI agent immediately contacts the ordering physician, documents the notification, reaches out to the patient with urgent callback instructions, and escalates if contact is not made within the protocol timeframe.
Ready to Transform Your Laboratory?
Join leading diagnostic laboratories using AI voice agents to reduce call volume, improve patient preparation, and deliver results faster.
Schedule Free Demo