AI Voice Agents for GP Surgeries
Transform your GP surgery operations with AI that handles the 8AM rush, repeat prescriptions, and patient triage— so your team can focus on delivering quality NHS care.
Challenges You Face Today
8AM Morning Rush
Phone lines overwhelmed at 8AM with patients desperately trying to get same-day GP appointments.
Repeat Prescription Requests
Receptionists spending hours processing routine repeat prescription requests that could be automated.
Patient Triage Calls
Non-clinical staff struggling to assess patient symptoms and route to appropriate clinical care.
NHS Referral Inquiries
Constant calls from patients checking status of hospital referrals and secondary care appointments.
How Our AI Helps Your Surgery
8AM Rush Handler
AI manages the morning appointment queue instantly, handling hundreds of simultaneous calls without engaged tones.
Repeat Prescription Automation
Patients request medication refills 24/7 via voice, with automatic routing to GP for approval.
Symptom Triage Support
AI conducts initial symptom assessment using NHS pathways to route patients to the right clinician.
NHS Referral Updates
Automated status tracking for hospital referrals, reducing calls asking "where is my referral?"
Out-of-Hours Support
24/7 patient guidance for non-emergencies, reducing inappropriate A&E attendance and 111 load.
DNA Reduction System
Smart multi-channel reminders via voice, SMS, and app notifications reduce no-shows significantly.
Real-World Scenarios
A patient calls at 8:01 AM trying to get a same-day GP appointment for their sick child, joining hundreds of others.
AI answers instantly without wait, conducts brief symptom assessment, determines urgency level, and either books an appropriate same-day slot or advises on pharmacy/self-care options. Patient receives confirmation SMS within 60 seconds.
A patient with hypertension needs their regular Amlodipine prescription refilled and calls the surgery.
AI verifies patient identity using NHS number and DOB, confirms the medication and dosage from their record, checks the nominated pharmacy, and routes the request to the GP for approval. Patient receives SMS when prescription is ready for collection.
A patient calls asking about the status of their referral to the hospital orthopaedic department made 6 weeks ago.
AI accesses the referral tracking system, provides current status (received/triaged/appointment pending), explains typical NHS waiting times for that specialty, and offers to register them for proactive updates when status changes.
Ready to Transform Your GP Surgery?
Join NHS GP surgeries saving 30+ hours per week on phone management while reducing DNA rates and improving patient access.
Schedule Free Demo