Simple, secure, and stress-free
Safe and easy payment processing
Fast refund processing when eligible
See exactly what you're paying for
Simple cancellation process
Track and use travel credits easily
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See how AI handles payment challenges
Customer needs to cancel non-refundable flight due to medical emergency.
"AI handles sensitive request: "I'm so sorry to hear about the medical situation. Let me help you navigate this. While your ticket was booked as non-refundable, airlines do have exceptions for medical emergencies. I'll need a doctor's note or hospital documentation - nothing with private details, just confirmation of a medical condition preventing travel. I've already started your request with Delta. In the meantime, I've checked your credit card benefits - your Chase Sapphire has trip interruption insurance that covers up to $10,000 per trip for medical cancellations. I can help you file that claim too. Between the airline exception and your card insurance, we should be able to recover most or all of your $847. I'm sending you the documentation checklist now. Would you like me to also look into getting refunds on your hotel and rental car? Most have similar medical exception policies.""
Customer sees unexpected charges on their booking invoice.
"AI investigates charges: "I can help you understand these charges. Looking at your invoice, I see the $45 that's confusing you. Let me break it down: Your base hotel rate was $189/night for 3 nights = $567. The $45 is split between a $25 'resort fee' that covers WiFi and pool access, and a $20 'destination fee' which is a local tourism tax. I apologize that these weren't more visible during booking - I'm flagging this with our team to improve. The resort fee is standard for this property and was mentioned in the fine print, but I agree it should be clearer. As a goodwill gesture, I've applied a $25 credit to your account for the confusion. I've also updated your receipt with a clear breakdown. In the future, I can always show you the total including all fees before you book - would you like me to set that as your preference?""
Customer has expiring travel credits and wants to use them.
"AI maximizes credit value: "Great timing on checking this! You have $523 in United travel credit expiring on March 15th - that's just 6 weeks away. Let me help you use it wisely. I've searched for flights you might want: Your home airport to Nashville (I noticed you searched this recently) is $287 round-trip in March. You could book that and still have $236 left. Or, if you want to use it all at once, there's a round-trip to Denver for $498, leaving you with just $25 unused. Another option: book a flexible fare that lets you change dates later - that way you lock in the credit before expiration and finalize plans when ready. I can also check if United will extend your credit for a small fee, sometimes $50-75, if you're not sure about travel plans yet. What sounds best to you?""