Customer Support

Traveler's flight is cancelled while connecting in a foreign airport at 2 AM.

"AI handles crisis: "I can see your connection from Frankfurt to Rome was just cancelled due to the storm. Don't worry, I'm here and I've already started working on this. First, you're entitled to care from Lufthansa - meal vouchers, and hotel if needed. I see there's a 6:30 AM flight tomorrow that has seats available, and I'm holding 2 seats for you right now. For tonight, the Sheraton Frankfurt Airport has rooms available and Lufthansa should cover it - I'm generating the hotel voucher authorization now. The hotel is a 3-minute walk from Terminal 1. I've also rebooked your Rome hotel to reflect the late check-in, and I've contacted your tour company to push your Vatican tour from tomorrow morning to afternoon. Check your email - I've sent the new flight confirmation, hotel voucher, and updated itinerary. Is there anything else you need? I can stay on while you find the Lufthansa service desk if you'd like.""

Customer needs to change multiple reservations due to a work emergency.

"AI manages changes: "I understand - work emergencies happen and we can absolutely help you restructure this trip. Let me see what we can do. Your original Paris trip was June 10-17. You want to shorten to June 10-14 now. Here's what I've found: Your flight change from Saturday to Wednesday return has a $150 change fee, but I found you actually have status with Delta that waives change fees - so that's free! Just the fare difference of $47. Your hotel at Le Marais has free cancellation until 48 hours before, so I can remove the last 3 nights with no charge. Your Eiffel Tower tickets for the 16th - those are non-refundable, but I can help you sell them on the official exchange platform, typically recovers 70-80%. The cooking class on the 15th has a 72-hour cancellation policy, so that's fully refundable. Total savings from cancellations: $487. Net cost of changes: $47. Should I process all these changes?""

Traveler in Japan can't communicate with their hotel about a problem.

"AI bridges communication: "I can help you communicate with the hotel. What's the issue you're experiencing? The air conditioning isn't working and it's very hot - I understand, that's uncomfortable! Let me draft a message in Japanese for you: 'エアコンが動きません。暑いので修理をお願いします。' That says 'The air conditioner isn't working. It's hot, please repair it.' You can show this to the front desk. Would you like me to call the hotel directly? I can speak with them in Japanese and explain the situation. I'm looking up the hotel's number now... I'll call them and then conference you in with translation. While I do that, here's a tip: if they offer to move your room, Japanese hotels often have some rooms on higher floors that are quieter and have better AC. Ask for 'ue no kai' (上の階) which means upper floor. Let me make that call now.""