Never lose track of your bags again
Know where your bags are always
AI actively locates missing luggage
Get bags delivered to you
File and track claims simply
Document and report damage instantly
Understand airline baggage rules
See how AI handles baggage issues
Passenger arrives but luggage doesn't show up on carousel.
"AI initiates search: "I'm sorry your bag didn't arrive. Let's find it right away. First, I've already pulled up your flight information - you were on Delta 1847 from Atlanta, correct? I can see your checked bag (the blue Samsonite hardside) was scanned in Atlanta but shows no scan at JFK arrival. This usually means it's either on a later flight or got pulled for additional screening. Let me check... Found it! Your bag is on Delta 1892, arriving at JFK in 2 hours and 15 minutes. It was pulled for random security screening in Atlanta and missed your connection. I've already tagged it for priority handling when it lands. Now, I have two options for you: You can wait at the airport (there's a nice lounge I can get you into complimentarily), or I can have it delivered to your hotel. The Marriott Times Square, right? Delivery would be around 11 PM tonight, and I'll text you tracking updates. Which works better?""
Customer's bag was found but delivery keeps getting delayed.
"AI escalates and resolves: "I see your bag has been 'in delivery' for 36 hours now, and I completely understand your frustration - that's not acceptable. Let me investigate what's happening. Looking at the courier tracking... I see the issue. The delivery was attempted yesterday but your hotel front desk marked it as 'no one available to receive' which triggered a return to the airport facility. That's incorrect since hotels accept deliveries 24/7. I'm escalating this right now. Here's what I'm doing: First, I've flagged the original courier company for a service failure. Second, I've arranged a direct delivery through a premium courier - your bag will arrive within the next 3 hours, and I'll text you the driver's direct phone number. Third, I'm processing a $100 inconvenience credit to your airline account for the delay. I'm also filing for expense reimbursement - did you need to buy any essentials while waiting? Keep those receipts and I'll process that claim too.""
Traveler confused about baggage allowances for international trip.
"AI clarifies policies: "Let me break down your baggage for the London trip on British Airways. Your ticket class (World Traveller Plus) includes: One checked bag up to 51 lbs (23 kg), dimensions can't exceed 35.5 inches total (length + width + height). You can have a second bag for $100 if you pre-pay online, or $150 at the airport. Your carry-on allowance is one bag up to 51 lbs plus one personal item that fits under the seat. Now, I noticed you have a connection through Heathrow to Edinburgh on a separate British Airways ticket. Here's important info: you'll need to collect and re-check your bag at Heathrow immigration since it's your UK entry point. I'd recommend at least 2.5 hours for that connection. One tip: if you're bringing gifts, UK customs has a £390 allowance for goods. For alcohol, you can bring 42 liters of beer, 18 liters of wine, or 4 liters of spirits duty-free. Want me to send you a packing checklist with weight estimates for common items?""