Keep guests happy while they wait
AI calculates accurate wait times based on real-time data
Text guests when their table is almost ready
Guests can join the waitlist remotely via phone or web
Organized digital waitlist with all party details
Track wait times and identify optimization opportunities
Proactive updates keep guests informed and patient
See how AI manages wait times
Guest calls to get on the waitlist before arriving.
"AI adds to waitlist: "I can add you to our waitlist right now! What name should I put the party under? Johnson, great. And how many in your party tonight? 4 guests, perfect. Based on our current pace, the wait for a party of 4 is about 35-40 minutes. I'll add you now - you're currently 6th on the list. I'll text you at this number with updates. You'll get a message when you move to 3rd in line, and another when your table is being prepared. Feel free to arrive whenever you'd like - the wait time starts when you're added, not when you walk in. If anything changes on your end, just text back or call us. Any seating preferences I should note? Booth preferred, got it!""
Guest in the lobby asks how much longer for their table.
"AI provides update: "Let me check on the Martinez party... You're currently 2nd on the list! There's one party of 6 ahead of you, and I can see a table of 4 that's finishing up their dessert now. Based on that, I estimate about 8-10 more minutes. I've noted your cell phone - would you like to grab a drink at the bar while you wait? I'll text you the moment your table is ready. The bar has a great happy hour cocktail right now. Just show them your waitlist confirmation for 10% off while you wait. I'll make sure we come find you if you're not back when we're ready!""
Saturday night rush with 45-minute wait times.
"AI manages rush: "I'm proactively managing tonight's waitlist. Current status: 23 parties waiting, average quote is 45 minutes. I've identified that tables 12-15 are all at the 70-minute mark - I've alerted servers to those sections to help turn them. I'm quoting new walk-ins at 50 minutes to set accurate expectations. For the 8 parties that have been waiting 30+ minutes, I just sent a progress update with their position. Three parties have opted for bar seating instead of waiting - I've adjusted the list. I also noticed the Thompson party of 8 hasn't responded to two texts - should I remove them and move up the list? That would reduce wait times for everyone else by about 5 minutes.""