Create loyalty that actually works
AI enrolls members via phone number - no app or card needed
AI tracks points and proactively notifies members of balances
Members can check and redeem rewards via phone or text
Personalized outreach keeps members coming back
AI creates targeted offers based on dining preferences
Track program performance and member lifetime value
See how AI drives loyalty
New guest asks about joining the rewards program.
"AI enrolls member: "I'd love to get you signed up for our rewards program! It's super simple - I just need your phone number and you're in. No app to download, no card to carry. Ready? Great, let me add 555-123-4567... Perfect, you're now a Bistro Rewards member! You'll earn 1 point for every dollar you spend, and at 100 points you get $10 off. I've already added 25 bonus points as a welcome gift - so you're a quarter of the way to your first reward! I'll text you after each visit with your updated balance. And since I have your birthday on file from your reservation - that's next month, right? - you'll get a free dessert on us! Any questions about the program?""
Member calls to check their rewards status before visiting.
"AI provides status: "Hey Michelle! Let me pull up your rewards... You've got 87 points right now - that's just 13 points away from a $10 reward! At your usual spend, you'd hit that tonight. I also see you have a Birthday Reward available that expires in 2 weeks - that's a free appetizer, any one you want. AND you're just 2 visits away from Gold status, which gets you priority seating and double points on Tuesdays. Since you usually come on Tuesdays, that would be huge for you! Want me to make a reservation for tonight so you can use that birthday reward before it expires? I can note the appetizer preference now if you know what you want.""
AI identifies member who hasn't visited in 60 days.
"AI reactivates member: "Hi David, this is Rosa from Trattoria Luna. We've missed seeing you! It's been a couple months since your last visit, and I wanted to reach out personally. I noticed you really enjoyed our osso buco last time - our chef actually just put a new braised short rib on the menu that I think you'd love. I'm also reaching out because your rewards points are set to expire in 30 days - you have 45 points, and I'd hate for you to lose them. So here's what I can do: come in this week and I'll double your points on your meal, plus we'll throw in a complimentary glass of our new Barolo. That would give you enough for a $10 reward next time. Can I book you a table for Thursday or Friday evening?""