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AI monitors all review platforms and alerts you instantly
AI drafts personalized responses to every review
Proactively collect feedback before guests leave
Immediate alerts for urgent negative feedback
Understand trends in what guests love and hate
Strategies to boost ratings across all platforms
See how AI manages your reputation
Guest leaves 2-star review mentioning slow service and cold food.
"AI drafts response: "Hi Sarah, thank you for taking the time to share your experience with us. I'm truly sorry that your visit on Saturday didn't meet our standards - slow service and cold food is not the experience we want anyone to have at Bella's. Saturday was our first night with a new server section arrangement, and clearly we had some timing issues we've since addressed. I'd love the opportunity to make this right. I'm reaching out to you directly with a complimentary dinner for two - please give us another chance to show you the Bella's experience we're known for. My direct line is in the email I'm sending now. - Maria, General Manager." The response acknowledges the specific issues, explains without making excuses, and offers concrete recovery."
AI sends post-dining follow-up to guest who visited last night.
"AI collects feedback: "Hi James! Thank you for dining with us at The Oak Table last night. We hope you enjoyed your anniversary dinner! We noticed you had the ribeye and the chocolate soufflé - two of our favorites. We'd love to hear how everything was. On a scale of 1-5, how would you rate your overall experience? If anything wasn't perfect, I can connect you directly with our manager to make it right. And if you had a great time, we'd be grateful if you'd share a quick review on Google - it really helps other diners find us. Either way, thank you for celebrating with us, and we hope to see you again soon!""
Manager wants to understand recent rating decline.
"AI analyzes trends: "I've analyzed your reviews from the past 90 days. Your overall rating dropped from 4.5 to 4.2 stars. Here's what I found: POSITIVE TRENDS - Food quality mentions are up 15%, and your new seasonal menu is getting great feedback. The chocolate lava cake is mentioned in 23 reviews! NEGATIVE TRENDS - Wait time complaints increased 40% since you started taking more reservations. Noise level is mentioned negatively in 18% of recent reviews, up from 5%. Service complaints specifically mention 'rushed' feeling. RECOMMENDATION: Consider spacing reservations by 15 minutes and adding soft panels to reduce noise. The food is winning - it's the ambiance and pacing that's hurting you. Want me to draft a response template addressing wait concerns?""