Delight customers with seamless delivery experience
Customers track their delivery in real-time via SMS updates
AI calculates accurate delivery times based on real conditions
Proactive notifications at every stage of the order
AI confirms delivery addresses and captures special instructions
Automatic notification when takeout orders are ready
AI handles delivery issues and offers solutions automatically
See how AI improves delivery operations
Customer calls to check on their delivery order placed 30 minutes ago.
"AI provides update: "Hi! I can see your order for 2 pizzas and wings. Great news - your food just left our kitchen and is on its way! Your driver Marcus is about 12 minutes away. I'm sending you a tracking link now so you can watch his progress on the map. He's taking Main Street to avoid the traffic on Highway 5. You'll get another text when he's 2 minutes away. Is there anything specific about the delivery location he should know? Apartment 4B, use the side entrance - got it, I'll send that to Marcus right now.""
Customer calls saying their order arrived but is missing an item.
"AI resolves issue: "I'm so sorry about the missing garlic bread! I can see your order should have included that. I have a few options for you: I can send out the garlic bread right away - it would arrive in about 20 minutes. Or I can credit your account $8.99 for your next order. Or if you prefer, I can refund that item to your card immediately. What works best for you? The credit - perfect. I've added $8.99 to your account, plus an extra $5 for the inconvenience. You'll see a total of $13.99 credit. I'm also flagging this for our kitchen team. Thank you for letting us make it right!""
AI calls customer when their pickup order is ready.
"AI notifies customer: "Hi, this is Mario's Pizzeria! Your order is ready for pickup. You've got 2 large pizzas, an order of breadsticks, and a 2-liter soda - everything is boxed up and waiting at our counter. We'll keep it in our warmer for the next 30 minutes. If you're driving, we also offer curbside pickup - just call when you arrive and we'll bring it to your car. Our parking is in the back off Oak Street. Is there anything else you'd like to add to your order before you arrive? See you soon!""