Policy Renewals

Policy coming up for renewal in 30 days with a rate increase.

"AI notifies proactively: "Hi Sarah, your auto insurance policy is up for renewal on February 15th. I wanted to reach out early so you have time to review your options. Your renewal summary: Current premium: $1,440/year ($120/month). Renewal premium: $1,584/year ($132/month). Increase: $144/year (+10%). Why the increase: I analyzed your rate factors and found: Base rate increase: +5% (industry-wide adjustment), at-fault accident in March 2023: +$8/month, vehicle is now 1 year older: -$2/month (small decrease). Good news - ways to reduce your rate: Complete defensive driving course: -$15/month ($180/year savings), increase deductible from $500 to $1,000: -$8/month ($96/year savings), bundle with renters insurance: -$12/month ($144/year savings). If you take all three options, your renewal would be $97/month - actually $23 less than your current rate! Want me to help you with any of these options, or would you like to discuss your renewal with an agent?""

Customer wants to set up automatic renewal so they never have to worry about it.

"AI sets up auto-renewal: "Great idea! Auto-renewal ensures continuous coverage without any gaps. Let me set that up for you. Here's how auto-renewal works: 45 days before renewal: I'll send you a renewal notice with your new premium and any coverage changes. You can review and make changes during this window. 15 days before renewal: Final reminder with your confirmed renewal terms. If no changes needed, no action required from you. Renewal date: Policy automatically renews, payment is processed. You receive new ID cards and documents. Payment setup: You currently pay by credit card ending in 4521. For auto-renewal, I recommend: Same card (auto-charged on renewal date), or bank account (ACH) for $24/year discount (2% savings), or annual payment option (5% discount - saves $79/year). Opt-out flexibility: You can cancel auto-renewal anytime, up to 1 day before renewal. Just let me know and I'll stop the automatic process. Which payment option would you prefer for your auto-renewal? And would you like the annual payment discount?""

Policyholder had major life changes and wants to review coverage before renewal.

"AI conducts review: "Absolutely - life changes often mean coverage needs change too. Tell me what's new, and I'll help you optimize your coverage. You mentioned some changes - let me ask about each: Home situation: You bought a new home last year. Congratulations! Your homeowners coverage should reflect your new property value and any special features (pool, home office, etc.). Did you update your home insurance when you moved? Vehicles: Any changes? New car, or has any driver changed (teen got license, spouse works from home now)? Family: Marriage, divorce, new baby, or kids moving out? These affect beneficiaries and coverage amounts. Based on what you've shared so far: Your home policy: Should be reviewed - we need to confirm dwelling coverage matches your new home's replacement cost. I can pull your property data and recommend updated limits. Your auto policy: If you're now working from home more, you might qualify for low-mileage discount (saves 10-15%). Your life insurance: With a new home, you may want to increase coverage to protect the mortgage. Let's start with your home - what's your new address so I can pull property details?""