AI Voice Agents for Life Insurance

Policyholder recently married and wants to add their spouse as beneficiary.

"AI handles the update: "Congratulations on your marriage! I'd be happy to help you update your beneficiary. Let me pull up your policy ending in 8734. Current beneficiary: Your mother, Susan Johnson, is listed as 100% primary beneficiary. Your brother Mark is contingent beneficiary at 100%. To add your spouse: I'll need their full legal name, date of birth, relationship (spouse), and Social Security Number. What percentage would you like to allocate? Common choices: 100% to spouse (most common for married couples), or split between spouse and existing beneficiary. For your situation, you might consider: Option A: Spouse as 100% primary, mother as contingent. Option B: Spouse 50%, mother 50% as co-primary. Legal note: In some states, a spouse has automatic rights to a portion of life insurance. I can explain your state's rules if helpful. Once you provide the information, this change takes effect immediately - no additional paperwork needed. Would you like to proceed with adding your spouse? What allocation would you prefer?""

Policyholder wants to know their whole life policy's cash value and borrowing options.

"AI explains policy value: "Great question! Let me look up the current value of your whole life policy. Your policy details (policy ending 2156): Face amount (death benefit): $500,000. Current cash value: $47,823. Net cash surrender value: $45,234 (after any surrender charges). Loan availability: You can borrow up to $42,890 (90% of cash value). Current loan balance: $0. Your options: 1. Policy Loan: Borrow against your cash value at 6% annual interest. No credit check, no approval needed. Doesn't reduce death benefit unless unpaid at death. Flexible repayment - pay when you can, or let interest accrue. 2. Withdrawal: Take out some cash value permanently. Reduces death benefit. First withdrawals are usually tax-free (up to your basis). 3. Surrender: Cancel policy and receive $45,234. Taxable if gains exceed what you've paid in. Important: Unpaid loans reduce your death benefit. A $40,000 loan would mean beneficiaries receive $460,000 instead of $500,000. Would you like to proceed with a loan request, or do you have questions about any option?""

Policyholder missed a premium payment and is worried about policy lapsing.

"AI addresses the concern: "I see your January premium of $245 wasn't received by the due date of January 1st. Don't worry - your policy is still active. Here's your situation: Grace period: You have a 31-day grace period that runs until January 31st. Your policy remains fully in force during this time. If you pass away during the grace period, the death benefit would still be paid (minus the unpaid premium). Payment options to keep your policy active: 1. Pay now: I can process your $245 payment by phone or help you pay online. 2. Auto-pay setup: Prevent future missed payments with automatic withdrawal. 3. Annual payment: Switch to annual ($2,800/year) and save 5%. If you can't pay right now: Your whole life policy has cash value ($47,823). We could use Automatic Premium Loan - borrow from cash value to pay premium automatically. This keeps the policy in force. After grace period: If unpaid after 31 days, the policy would enter a 30-day reinstatement period requiring health questions and back premiums. After that, reinstatement requires full underwriting. Would you like to make a payment now, or discuss other options?""