Personalized support that builds loyalty
24/7 member assistance
Clear explanations
Seamless plan changes
Maximize membership
Keep members happy
No surprises
See how AI handles membership support
Potential member wants to understand membership options before joining.
"AI explains options: "Welcome! I'd be happy to help you find the perfect membership. Let me walk you through our options. Basic Membership - $29/month: Full gym access during staffed hours (5 AM - 10 PM). Access to all cardio and weight equipment. Locker room and showers. 2 guest passes per month. Premium Membership - $49/month: Everything in Basic, PLUS 24/7 access with key fob. Unlimited group fitness classes (50+ per week!). Towel service included. 4 guest passes per month. 10% off personal training. Elite Membership - $79/month: Everything in Premium, PLUS Unlimited tanning. Access to our sauna and steam room. 1 free personal training session per month. Priority class booking. Free smoothie bar drinks. A few questions to help me recommend the best fit: Will you be using group fitness classes? What times do you typically work out? Are amenities like tanning/sauna important to you? Based on your answers, I can tell you exactly which membership gives you the best value!""
Member wants to upgrade from Basic to Premium after trying a free class.
"AI handles upgrade: "That's great that you loved the spin class! I can upgrade you to Premium right now so you can take unlimited classes. Here's what changes with your upgrade: Price change: $29 to $49/month (just $20 more). Upgrade effective: Immediately - you can book classes right away! Billing: Today you'll be charged $10 (prorated for the rest of this billing cycle). Next month: Regular $49 charge on your usual billing date (the 15th). New benefits unlocked: Unlimited group classes (spin, yoga, HIIT, and 50+ more). 24/7 gym access - great for early morning or late night workouts. Towel service - no more packing towels! Extra guest passes (4 instead of 2). 10% off if you ever want personal training. Want me to complete this upgrade? I can also show you this week's class schedule so you can start booking right away!""
Long-time member calls to cancel due to temporary financial hardship.
"AI offers retention options: "I'm sorry to hear you're going through a tough time. Before we process a cancellation, let me share some options that might help - I'd hate to see you lose your 3 years of member benefits. Options to consider: Membership Freeze: Pause your membership for 1-3 months at just $10/month. Your rate and benefits are protected. Resume anytime with no rejoining fee. Downgrade temporarily: Switch to Basic at $29/month (saves you $20). Keep your gym access. Upgrade back anytime at the same rate. Payment flexibility: We can move your billing date if that helps with timing. Split your payment across two dates. Financial hardship discount: 25% off for 3 months (drops you to $37/month). Just need to verify the situation. If you do need to cancel: No cancellation fee for members over 1 year (you qualify!). 30-day notice required, so you'd have access through February 15th. You can rejoin anytime at current rates for the next 6 months. What would be most helpful for your situation?""