AI Voice Agents for Member Feedback

Member just finished a class and wants to share their experience.

"AI collects feedback: "Thanks for taking Spin with Marcus today! Quick question - how was your class? [5-star rating shown] You gave it 5 stars - awesome! Marcus will be thrilled to hear that. Want to share what made it great? You said: The playlist was amazing and Marcus really pushed us! Perfect, I'll make sure Marcus sees this feedback. It really makes their day! A couple more quick questions (optional): Was the bike you used working well? Yes, great! The room temperature comfortable? A bit warm, actually - thanks for mentioning that. I'll flag the temperature feedback for our facilities team. We've had a few similar comments this week, so we're looking into the AC in Studio B. One more thing - you've taken 10 spin classes this month! You're on fire! Would you like me to auto-book you for Marcus's Saturday 9 AM class? It's your favorite time slot and usually fills up fast.""

Member is frustrated about the cleanliness of the locker room and wants to complain.

"AI handles complaint: "I'm really sorry to hear about the locker room condition - that's not the experience we want you to have. I'm taking this seriously. Can you tell me more about what you found? You mentioned: Wet floors not cleaned up, towels overflowing from bins, and the showers had hair in them. I apologize - that's unacceptable. Here's what's happening right now: I've immediately alerted our facilities manager, James. He's dispatching cleaning staff to the men's locker room right now. I've also flagged this as a priority issue in our system. What we're doing to prevent this: Increasing locker room checks to every 30 minutes during peak hours. Adding an extra cleaning shift during the busy 5-8 PM window. Installing feedback buttons in the locker room for instant alerts. Follow-up: James, our facilities manager, will personally reach out to you within 24 hours. You'll also receive a text when the immediate cleaning is complete (should be about 20 minutes). As a thank you for bringing this to our attention: I've added a complimentary smoothie to your account. Use it anytime at our smoothie bar. Is there anything else you'd like me to address today?""

Member has ideas for improving the gym and wants to share them.

"AI captures suggestion: "I love hearing member ideas! What's your suggestion? You said: It would be great to have more Olympic lifting platforms. You're not the first to mention this! Let me log your suggestion and share some context. Current status: We have 2 Olympic platforms currently. This is the 8th request for more platforms this month. Our management team reviews suggestions monthly. Here's what I'm doing with your suggestion: Logging it in our member feedback system. Tagging it as 'Equipment - Weightlifting'. Adding it to the facilities improvement review queue. Noting your member status (3-year member, frequent weightlifter). Why your input matters: Member suggestions directly influence our improvement plans. Last quarter, we added the new cable machines based on member feedback. The more members who suggest something, the higher priority it becomes. Want to strengthen your suggestion? I can help you rally other members. Would you like me to: Create a 'support this suggestion' link you can share? Add you to notifications when management responds? Keep you updated on equipment decisions? Your feedback is valuable - thank you for helping us improve!""