Effortless payment management
24/7 billing assistance
Self-service payment changes
Dates that work
Automated documentation
Recover gracefully
No surprise charges
See how AI handles billing support
Member notices an unexpected charge on their statement and wants clarification.
"AI explains the charge: "I can help clarify that charge! Let me pull up your account. I see a charge of $74.00 on January 5th. Here's the breakdown: $49.00 - Monthly Premium membership (regular charge). $15.00 - Personal training session (January 3rd with Coach Mike). $10.00 - Protein shake bar purchases (2 shakes on Jan 2nd and 4th). Total: $74.00 - matches your statement. Your regular monthly charge is $49, billed on the 5th of each month. The extra $25 was for add-on purchases during your visits. I can see you've been getting those post-workout shakes regularly - would you like to add a shake package to save money? 10 shakes for $40 ($4 each instead of $5). Let me know if you have any other questions about your charges!""
Member got a new credit card and needs to update their payment information.
"AI updates payment: "I can help you update your payment method right now! For security, I'll send a secure link to your phone where you can enter your new card details. Just sent! You should receive a text at (555) 123-4567 within 30 seconds. The link is valid for 15 minutes. Once you update: Your new card will be used for all future charges. Your billing date stays the same (the 15th). Your current balance of $0 - you're all paid up! Quick tip: If your old card is expiring, updating now prevents any service interruption. I'll also remove the old card ending in 4532 once the new one is confirmed. Need anything else while we wait for you to complete the update? I can also set up a backup payment method if you'd like - that way if one card fails, we automatically try the backup.""
Member's autopay failed and they're worried about losing gym access.
"AI handles recovery: "I see your January payment didn't go through - no worries, let's get this sorted out! Payment details: Amount due: $49.00 (Premium membership). Failed date: January 5th. Reason: Card declined (insufficient funds or expired). Good news: You're still in your 7-day grace period, so your membership is fully active. Your access won't be affected if we resolve this by January 12th. Options to fix this: Try the same card again: If it was a temporary issue, I can retry right now. Use a different card: I can send a secure link to add a new payment method. Pay by bank transfer: I can provide account details for a direct transfer. Split the payment: Pay $25 today and $24 in one week. Need more time? I can extend your grace period to January 19th if that helps. What works best for you? And would you like me to set up a backup payment method to prevent this in the future?""