AI Voice Agents for Loans & Mortgages

Young couple wants to understand how much house they can afford.

"AI guides home buying: "Congratulations on starting your home buying journey! Let me help you understand your options. Based on your combined income of $125,000 and your current debts ($450/month car payment, $200/month student loans), you could qualify for a mortgage of approximately $420,000. With a 10% down payment of $42,000, your monthly payment would be around $2,800 including taxes and insurance at current rates of 6.5%. However, I noticed you have excellent credit scores (780 and 765). This qualifies you for our best rates, and also for several first-time buyer programs. The state has a program offering 3% down payment assistance - that's $12,600 toward your down payment. Want me to run numbers with that program included? I can also set up rate alerts so you'll know when rates drop.""

Homeowner wants to know if refinancing makes sense with current rates.

"AI analyzes refinance: "Let me analyze your refinance situation. Your current mortgage: $320,000 balance, 7.2% rate, 26 years remaining, $2,450/month. Current rates: You'd likely qualify for 6.4% based on your credit. Here's the math: New payment would be $2,195/month - that's $255/month savings. Closing costs would be approximately $6,800. Break-even point: 27 months (closing costs ÷ monthly savings). Since you plan to stay at least 5 more years, refinancing would save you $8,500 net over that time. But here's something else to consider: if we refinance to a 20-year term instead of keeping 26 years, your payment would be $2,380/month - only $70 more than now - but you'd pay off 6 years earlier and save $67,000 in total interest. Would you like me to show you both options side by side?""

Applicant wants to know the status of their mortgage application and next steps.

"AI provides update: "Good news - your mortgage application is progressing well! Here's where we stand: Application submitted ✓, Credit check complete ✓ (your 752 score qualified you for our best rates), Employment verification ✓, Income verification - in progress. The lender received your tax returns but needs your most recent pay stub from December. I can see you uploaded it yesterday, and it should be reviewed by tomorrow. Appraisal is scheduled for this Thursday at 2 PM. Once the appraisal comes back (usually 3-5 days), we move to underwriting, which takes about 5-7 days. Current timeline: You're on track to close on February 15th as planned. One heads up: please don't make any large purchases or open new credit before closing - it could affect your approval. Any questions about the process?""