Instant, secure banking support
Instant access to account details
Help with payments and transfers
Fast and secure identity verification
Easy access to statements and forms
Clear explanations of fees and charges
Answers to common banking questions
See how AI handles banking inquiries
Customer wants to check their balance and recent transactions before making a purchase.
"AI provides instant info: "Good afternoon, Michael! I can help you with your account information right away. Your checking account ending in 4521 has a current available balance of $3,847.52. Your most recent transactions are: yesterday, $127.43 at Whole Foods; Monday, $2,500 direct deposit from TechCorp Inc; and last Friday, $89.99 for your Netflix subscription. Your savings account ending in 7832 has $12,450.00 with $14.23 in interest earned this month. Is there a specific transaction you'd like more details about, or can I help you with anything else today?""
Customer realizes their debit card is missing and needs immediate help.
"AI handles urgently: "I understand your card is missing - let me help you secure your account immediately. I've just blocked your debit card ending in 3456 to prevent any unauthorized use. Looking at your account, I don't see any suspicious transactions since your last confirmed purchase at Starbucks this morning for $6.75. Good news: your account is safe. Now, would you like me to order a replacement card? I can have one expedited to arrive in 2-3 business days for no fee, or overnight for $25. I can also set up a temporary virtual card number right now that you can use for online purchases while you wait. Which option works best for you?""
Customer questions a monthly maintenance fee on their account.
"AI resolves fee issue: "I see the $12 monthly maintenance fee on your account, and I'd be happy to help. Looking at your account history, this fee was waived for your first year, which ended last month. Here's the good news: you're actually very close to qualifying for a fee waiver. The fee is waived with either a $1,500 minimum daily balance or $500 in direct deposits per month. Your average balance is $1,420, and you had $450 in direct deposits. If you can increase your direct deposit by $50 per month, or keep an extra $80 in your account, you'll automatically qualify. As a courtesy, I'm reversing this month's fee for you. Would you like me to set up an alert to notify you if your balance drops below $1,500?""