Comprehensive support for the online learning experience
AI assists students with joining classes, technical setup, and troubleshooting anytime
Walk students through LMS features, assignment submission, and tool usage
Diagnose and resolve common technical issues through guided voice support
Track student participation and proactively reach out to disengaged learners
Help students access and use virtual lab environments and simulation software
Facilitate communication between students and instructors, manage office hours
See how AI supports online learners
Student calls 5 minutes before class starts, unable to join the Zoom meeting.
"AI provides quick help: "I can help you join your Chemistry 201 class right away. The class starts in 5 minutes with Professor Williams. Let's troubleshoot quickly - are you getting an error message or is the link not working? Okay, it says 'meeting not started' - that means the professor hasn't opened the room yet. That's normal up to the start time. I'll send you the backup link to your phone right now, and stay on the line with me. As soon as it opens, try joining. Would you like me to also text you the meeting password in case you need it?""
First-time online student can't figure out how to submit their assignment on Canvas.
"AI guides step by step: "I'll walk you through submitting your assignment on Canvas. First, go to canvas.university.edu and log in. Now click on your English 101 course from the dashboard. Perfect! On the left menu, click 'Assignments' then find 'Essay 1'. Click on it, then you'll see a blue 'Submit Assignment' button. You can either type directly or upload a file. Your paper is a Word doc? Click 'Upload File', find it on your computer, then click 'Submit'. You should see a green confirmation. Would you like me to stay on while you try it?""
AI notices a student hasn't logged into their online course in 8 days.
"AI reaches out: "Hi Marcus, this is an outreach call from State Online University. I noticed you haven't logged into your Business Statistics course recently, and I wanted to check in. Is everything okay? I understand life gets busy. You have an assignment due in 3 days that's worth 15% of your grade. Would you like me to connect you with the professor for an extension, or perhaps our tutoring center for help with the material? I can also schedule a call with your academic advisor if you're thinking about adjusting your course load. What would be most helpful?""