How AI Voice Agents Help
Instant shipping support that keeps customers informed
Real-Time Tracking
AI provides instant tracking updates with current location and estimated delivery time
Address Management
Update shipping addresses, validate addresses, and prevent delivery failures
Proactive Notifications
Automated alerts for shipping, delivery, and any delays before customers ask
Shipping Options
Explain shipping methods, costs, and delivery windows to help customers choose
Issue Resolution
Investigate missing packages, initiate claims, and arrange reshipments
Delivery Scheduling
Reschedule deliveries, arrange pickup alternatives, and set delivery preferences
Real-World Scenarios
See how AI voice agents handle shipping & delivery situations
Tracking Inquiry
A customer calls wanting to know where their package is and when it will arrive.
The AI agent instantly looks up the order, provides the current tracking status (out for delivery, 3 stops away), gives an estimated delivery window of 2-4 PM today, offers to send SMS updates when delivered, and proactively notes the package requires a signature.
Address Change Request
A customer realizes they entered the wrong apartment number after placing their order.
The AI agent checks if the package has shipped yet. Since it's in transit, it contacts the carrier API to request an address correction, confirms the new apartment number, estimates a 1-day delay, and sends updated tracking information.
Missing Package
Tracking shows delivered but the customer says they never received the package.
The AI agent confirms the delivery details, asks the customer to check with neighbors and building management, notes the GPS coordinates showed delivery at the correct address, initiates a carrier investigation, and offers to either wait 48 hours for the investigation or ship a replacement immediately.
Ready to Eliminate WISMO Calls?
Join e-commerce brands using AI voice agents to provide instant tracking, resolve delivery issues, and delight customers.