Building and maintaining strong customer reviews is harder than ever
Getting customers to leave reviews is challenging, resulting in insufficient social proof for products
Unaddressed negative reviews can severely impact sales and brand reputation
Manually responding to all customer feedback across platforms is time-consuming and inconsistent
Valuable feedback data isn't being analyzed to improve products and services
Identifying and managing fraudulent reviews requires constant vigilance
No systematic way to track customer sentiment trends over time
Systematic approach to collecting, managing, and leveraging customer reviews
AI calls customers post-purchase to gather feedback and encourage reviews at the right moment
Automatically acknowledge and address customer feedback across all channels
AI analyzes all feedback to identify trends, concerns, and opportunities for improvement
Negative feedback triggers immediate outreach to resolve issues before they escalate
Identify happy customers and gather detailed testimonials and success stories
Comprehensive reporting on review metrics, sentiment trends, and competitor comparisons
See how AI transforms your review collection and management
Customer received their order 3 days ago and AI initiates a follow-up call.
"AI calls warmly: "Hi Sarah! This is Emma from TechGadgets. I'm calling to check in on your recent order - the wireless earbuds you purchased. How are you finding them so far? Excellent, I'm glad to hear that! Your feedback really helps other customers. Would you mind sharing your experience with a quick review? I can text you a direct link right now, and as a thank you, you'll get 15% off your next purchase.""
Customer left a 2-star review mentioning product quality issues.
"AI reaches out immediately: "Hello Mr. Johnson, this is Alex from StyleHome. I noticed your recent review about the dining table and I'm truly sorry for your experience. Your satisfaction is our priority. I'd love to make this right - we can either send a replacement at no cost, or provide a full refund plus a 25% discount on a different piece. Which would work better for you? I'm also connecting you with our quality team who wants to understand exactly what happened.""
Customer has made 5+ purchases with all positive experiences.
"AI identifies and calls: "Hi Jennifer! This is Sophie from FitGear. I noticed you've been a loyal customer and your reviews have been incredibly helpful to our community. We're creating a customer spotlight series and would love to feature your fitness journey with our products. Would you be interested in a quick 5-minute video call to share your story? We'd send you our new collection as a thank you gift, and your story could inspire thousands of others!""