How AI Voice Agents Help
Effortless returns that build customer loyalty
Automated Return Initiation
AI processes return requests instantly, validates eligibility, and generates shipping labels
Seamless Exchanges
Process exchanges for different sizes, colors, or products with inventory checking
Refund Processing
Initiate refunds, provide timeline estimates, and send status updates automatically
Policy Information
Explain return policies, eligibility requirements, and exceptions clearly
Return Tracking
Provide real-time status on return shipments and processing progress
Save the Sale
Offer alternatives like store credit, exchanges, or discounts to retain revenue
Real-World Scenarios
See how AI voice agents handle returns and exchanges
Standard Return Request
A customer wants to return a shirt that doesn't fit well, purchased 10 days ago.
The AI agent verifies the purchase is within the 30-day return window, confirms the item is eligible (not final sale), generates a prepaid return label, emails instructions for packaging, offers to schedule a carrier pickup, and explains the refund will process within 3-5 days of receipt.
Size Exchange
A customer received their order but the pants are too small and they need the next size up.
The AI agent checks inventory for the larger size (in stock), initiates the exchange, generates a return label for the original item, places the new order with expedited shipping at no extra cost, and confirms both items' tracking information.
Damaged Item Return
A customer received a broken item and wants a replacement or refund.
The AI agent apologizes for the issue, doesn't require the item to be returned (policy for damaged goods under $50), immediately processes a full refund, offers a 20% discount on their next order for the inconvenience, and sends confirmation.
Ready to Streamline Returns?
Join e-commerce brands using AI voice agents to automate returns, save sales, and turn a pain point into a competitive advantage.