How AI Voice Agents Help
Secure, instant payment support that builds trust
Payment Failure Resolution
AI diagnoses payment failures, explains the issue, and guides customers to successful checkout
Refund Processing
Process refunds quickly, provide status updates, and set clear timeline expectations
Payment Method Help
Guide customers through adding, updating, or troubleshooting payment methods
Billing Support
Answer billing questions, explain charges, and provide invoices or receipts instantly
Security Assistance
Help customers with fraud concerns, unauthorized charges, and account security
Price Match & Adjustments
Handle pricing questions, apply promotional codes, and process price adjustments
Real-World Scenarios
See how AI voice agents handle payment support situations
Payment Declined
A customer's card was declined at checkout and they don't know why.
The AI agent identifies the decline reason (insufficient funds flag from the bank), explains it to the customer sensitively, suggests trying a different card or payment method, offers to save their cart for 24 hours while they resolve with their bank, and provides alternative payment options like PayPal or buy-now-pay-later.
Refund Status Inquiry
A customer returned an item a week ago and wants to know when they'll get their refund.
The AI agent looks up the return, confirms the item was received 3 days ago and processed, explains the refund was initiated yesterday for $89.99, advises it typically takes 3-5 business days to appear on their statement, and offers to email a refund confirmation.
Unauthorized Charge
A customer sees a charge on their statement they don't recognize from your store.
The AI agent helps identify the order by pulling up their order history, finds a matching transaction from 2 weeks ago, describes the items purchased. If the customer still doesn't recognize it, it flags for fraud review, initiates a dispute, and explains the investigation timeline.
Ready to Streamline Payment Support?
Join e-commerce brands using AI voice agents to resolve payment issues faster, reduce chargebacks, and build customer trust.