E-Commerce • Order Management

AI Voice Agents for Order Management

Eliminate WISMO calls and automate order inquiries with AI voice agents that provide instant status updates, process modifications, and resolve issues 24/7.

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Challenges You Face Today

WISMO Calls

"Where Is My Order?" calls overwhelm support teams and account for 30%+ of all inquiries

Status Update Requests

Customers repeatedly checking order status creates high support volume

Order Modifications

Requests to change shipping address, add items, or cancel require manual intervention

Delayed Order Issues

Communicating delays and managing customer expectations is time-consuming

Instant
Order Tracking
Real-Time
Status Updates
Easy
Order Changes
24/7
Order Support

How AI Voice Agents Help

Automated order support that keeps customers informed

Instant Order Status

AI provides real-time order status, tracking info, and delivery estimates instantly

Real-time tracking
Delivery estimates
Carrier integration

Order Modifications

Process address changes, item additions, and quantity updates automatically

Address updates
Item changes
Quantity edits

Proactive Notifications

Automated updates for shipping, delivery, and any delays before customers ask

Shipping alerts
Delay notifications
Delivery confirmation

Cancellation Processing

Handle cancellation requests while offering alternatives to retain the sale

Instant processing
Save-the-sale offers
Refund initiation

Document Delivery

Instantly send invoices, receipts, and order confirmations on request

Invoice resend
Receipt delivery
Order confirmation

Reorder Assistance

Help customers easily reorder previous purchases with saved preferences

Quick reorder
Subscription setup
Favorite products

Real-World Scenarios

See how AI voice agents handle order management situations

Order Status Inquiry

Scenario

A customer calls asking where their order is - they placed it 3 days ago.

AI Response

The AI agent looks up the order, confirms it shipped yesterday via FedEx, provides the tracking number and current location (in transit, arriving tomorrow by 6 PM), offers to send tracking link via text, and proactively notes they'll receive a delivery notification.

Shipping Address Change

Scenario

A customer realizes they need to change the delivery address after placing the order.

AI Response

The AI agent checks if the order has shipped yet. Since it's still processing, it collects the new address, verifies it's deliverable, updates the order, sends confirmation, and notes the change may add 1 day to delivery time.

Order Cancellation Request

Scenario

A customer wants to cancel an order they placed an hour ago.

AI Response

The AI agent confirms the order hasn't shipped, asks if there's anything that would change their mind (offers 10% discount or free shipping on this order), processes the cancellation when confirmed, initiates the refund, and sends confirmation with refund timeline.

Ready to Automate Order Support?

Join e-commerce brands using AI voice agents to eliminate WISMO calls and deliver instant order support 24/7.

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