Expanding globally comes with unique customer support obstacles
Supporting customers in multiple languages requires expensive multilingual staff or translation services
International customers call outside business hours, leading to missed opportunities and frustration
Customers need real-time pricing in their local currency and struggle with conversion rates
International shipping costs, duties, and delivery times vary greatly and confuse customers
Explaining customs requirements and documentation needs for different countries is time-consuming
Managing product availability and restrictions across different countries creates support complexity
Break down barriers and serve customers worldwide with intelligent support
AI communicates fluently in 50+ languages, providing native-quality support to global customers
Support customers in any time zone with consistent, quality service around the clock
Provide instant pricing in local currencies with live exchange rates and total cost calculations
Calculate shipping costs, delivery estimates, and explain options for any destination
Guide customers through documentation requirements and duty estimates for their country
Automatically show product availability, restrictions, and localized specifications
See how AI handles international customer support seamlessly
A customer from Japan calls to inquire about product compatibility and shipping to Tokyo.
"AI responds in Japanese: "こんにちは！ご連絡ありがとうございます。はい、この製品は日本でお使いいただけます。電圧は100-240V対応なので、変圧器は不要です。東京へは約5-7営業日でお届けできます。送料は2,500円で、関税込みの合計は約28,000円になります。何かご質問はありますか？" (Translation: Greets in Japanese, confirms product compatibility for Japan, explains voltage, estimates delivery to Tokyo, provides all-in pricing in Yen)"
Customer from Germany wants to know total cost including shipping and customs duties.
"AI provides complete breakdown: "For shipping to Germany, here's your complete cost breakdown: Product price is €149, shipping via DHL Express is €25 for 3-5 day delivery. Since this is electronics, the import duty is approximately 4.7% plus 19% German VAT. Your estimated all-in cost is €207. I can also offer standard shipping at €12 which takes 10-15 days. Would you like me to proceed with the express option?""
Customer from Australia wants to buy a product but is unsure if it ships to their location.
"AI checks and responds: "Great news! We do ship to Australia and this product is available for your region. A few things to note: This model comes with an Australian-compatible plug, and the warranty is valid internationally with local service available in Sydney and Melbourne. Shipping takes about 7-10 business days with tracking. The total cost in AUD is $289 including shipping, and Australia has no import duties on this product category. Shall I place the order?""