How AI Voice Agents Help
Support that delights customers and scales with your business
24/7 Instant Response
AI answers every call immediately, no hold times, any time of day or night
FAQ Automation
Handle routine questions about shipping, returns, products, and policies automatically
Smart Issue Resolution
Resolve common issues like order changes, tracking, and account problems instantly
Intelligent Escalation
Know when to escalate to human agents with full context and history
Customer Satisfaction
Collect feedback, handle complaints, and turn detractors into promoters
Quality Assurance
Consistent, accurate responses every time with continuous improvement
Real-World Scenarios
See how AI voice agents handle customer support situations
General Product Question
A customer calls asking if a specific laptop is compatible with their external monitor.
The AI agent identifies the laptop model, checks the specs, confirms it has HDMI and USB-C ports that support external displays up to 4K, explains any adapters that might be needed, and offers to add the product to their cart with a compatible cable if interested.
Complaint Handling
An upset customer calls to complain about receiving the wrong item for the second time.
The AI agent acknowledges the frustration, apologizes sincerely, confirms the order details, immediately ships the correct item with overnight delivery at no charge, processes a partial refund as compensation, and flags the account for priority service on future orders.
After-Hours Support
A customer calls at 2 AM needing help resetting their account password to complete a time-sensitive order.
The AI agent verifies their identity through security questions, walks them through the password reset process, confirms the reset was successful, helps them complete their order, and applies free expedited shipping since they were inconvenienced.
Ready to Transform Customer Support?
Join e-commerce brands using AI voice agents to deliver instant support, reduce costs, and delight customers 24/7.