How AI Voice Agents Help
Secure, instant account support that customers love
Self-Service Password Reset
Secure, instant password resets with identity verification and step-by-step guidance
Account Creation Help
Guide new customers through sign-up, address validation, and initial setup
Profile Updates
Update email addresses, phone numbers, addresses, and payment methods securely
Preference Management
Adjust notification settings, email preferences, and communication frequency
Security Assistance
Handle security concerns, enable 2FA, and resolve suspicious activity alerts
Account Consolidation
Merge duplicate accounts while preserving order history and loyalty points
Real-World Scenarios
See how AI voice agents handle account management situations
Forgotten Password
A customer can't remember their password and needs to reset it to complete a purchase.
The AI agent verifies their identity using the email on file, sends a secure reset link, walks them through creating a strong new password, offers to enable two-factor authentication for added security, and saves their cart so they can complete checkout immediately.
Address Update
A customer recently moved and needs to update their shipping address for future orders.
The AI agent verifies their identity, walks them through the address update, validates the new address against postal databases, offers to set it as the default shipping address, and confirms any pending orders will still ship to the old address (or offers to update them).
Account Security Alert
A customer received a notification about a login attempt from an unrecognized device.
The AI agent confirms they didn't make the login attempt, immediately secures the account by forcing a password reset, enables two-factor authentication, reviews recent account activity for any unauthorized changes, and assures them no orders were placed without their knowledge.
Ready to Enable Self-Service?
Join e-commerce brands using AI voice agents to automate account management, reduce support costs, and improve customer satisfaction.