Streamline every warranty interaction
Instant warranty coverage verification for any repair
AI initiates and tracks warranty claims automatically
Real-time claim status available 24/7
Information about extended warranty options
Clear breakdown of covered vs. out-of-pocket costs
Proactive notifications before warranty expires
See how AI handles warranty inquiries
Customer calls to ask if their transmission repair is covered under warranty.
"AI verifies coverage: "Let me look up your warranty coverage right now. I have your 2021 Chevrolet Silverado 1500 - I see you're still within your powertrain warranty which covers you until 60,000 miles or 5 years, whichever comes first. You're currently at 42,000 miles, so you're well within coverage. Good news - the transmission is absolutely covered under the powertrain warranty. If the issue is determined to be a manufacturing defect or normal wear failure, the entire repair including parts and labor would be covered with zero cost to you. There's no deductible on your factory warranty. I can schedule you for a diagnostic appointment - we'll need to verify the issue and submit the claim to GM. How does Thursday at 8 AM work for you?""
Customer calls to check on a warranty claim submitted last week.
"AI provides update: "I can check on that claim right now. Looking at your warranty claim for the 2022 Acura MDX infotainment system replacement... I see the claim was submitted on Monday and approved by Acura on Wednesday! Great news - the replacement unit has already been ordered and is scheduled to arrive at our dealership tomorrow. Once it arrives, we'll call you to schedule the installation - it takes about 2 hours. The entire repair is covered under your factory warranty, so there's no cost to you. I'm also noting that while your car is in, we'll update the navigation maps and software to the latest version as part of the repair. Is your current phone number the best way to reach you when the part arrives?""
Customer's factory warranty is expiring and they want to know about extended options.
"AI presents options: "Good timing on reaching out - I see your factory warranty on the 2021 Toyota RAV4 expires in about 60 days. Let me tell you about our extended warranty options. We offer three levels: Basic Powertrain at $1,200 covers engine and transmission for 3 years; Plus at $1,800 adds electrical, AC, and suspension; and Premium at $2,400 is bumper-to-bumper coverage. All include roadside assistance and rental car coverage. For a vehicle with your mileage and driving patterns, I'd actually recommend the Plus plan - it covers the components most likely to need service between 60,000 and 100,000 miles. We can also spread the cost over 12 months at 0% interest. Would you like me to email you a detailed comparison, or would you prefer to come in and discuss with our warranty specialist?""