Keep customers informed every step of the way
Live updates on vehicle service progress
Automatic alerts at key milestones
Customers can ask questions via text
Send photos and videos of work being done
Coordinate convenient pickup times
Get customer approval for additional work
See how AI keeps customers informed
Customer texts to ask about their car that's been in the shop all day.
"AI provides update: "Hi Mike! Great timing on checking in. Your 2021 Highlander is currently in Bay 4 with technician Steve. Here's where we are: ✓ Oil change complete ✓ Tire rotation complete ✓ Brake inspection complete → Currently: Multi-point inspection in progress ○ Final quality check ○ Wash & vacuum. We're running right on schedule - estimated completion is 3:30 PM, about 45 minutes from now. I'll send you a text the moment it's finished and ready for pickup. Is there anything else you'd like me to check on while I have your vehicle info up?""
Technician finds an issue that needs customer approval.
"AI requests approval: "Hi Sarah, I have an update on your Civic. During our inspection, our technician found that your rear brake pads are at 15% remaining - they're safe for now but will need replacement soon. Since we already have the wheels off for the tire rotation, we can do the brake pads now and save you a return trip and $30 in labor. Rear brake pads with installation would be an additional $189. Would you like us to go ahead with the brake work while we have the car? Just reply YES to approve or NO to skip for now. If you have questions, reply CALL and I'll have our service advisor call you right away. We'll hold off on completing your service until we hear back.""
Customer's vehicle is complete and ready.
"AI notifies customer: "Great news, Tom! Your 2020 Ram 1500 is all done and looking great! 🎉 Here's what we completed: • Full synthetic oil change • Cabin air filter replacement • Tire rotation & balance • Complimentary car wash & vacuum. Your total today is $127.84. We're open until 7 PM tonight, or if that doesn't work, we have express pickup available until 9 PM - just drive up and your keys will be in the lockbox with code 4521. We also have Saturday hours 8 AM-4 PM. When would you like to pick up? I can have your paperwork ready and your truck pulled up front. Oh, and your next oil change is due at 78,000 miles - I'll send you a reminder in about 4 months!""