Automate appointments and maximize capacity
AI schedules service appointments any time, day or night
Optimize bay utilization with intelligent time slot allocation
Multi-channel reminders reduce no-shows dramatically
AI knows service history and recommends appropriate services
Suggest additional services based on mileage and history
Keep customers informed throughout the service process
See how AI handles service scheduling
Customer calls at 9 PM to schedule an oil change for their BMW.
"AI schedules appointment: "Thank you for calling Thompson BMW Service! I can help you schedule that oil change right now. I see from your vehicle's history that your 2022 X5 is due for its 30,000-mile service, which includes the oil change plus a few other items. Would you like to do the full service package? It's $299 and covers everything due at this mileage. For timing, I have availability tomorrow at 7:30 AM - you can drop off before work - or Thursday at 2 PM if that's more convenient. The oil change alone takes about 45 minutes, or about 2 hours for the full service. Which would you prefer? I'll send you a confirmation text right now with all the details and a reminder the day before.""
Customer needs both recall work and regular maintenance done.
"AI coordinates services: "I can absolutely help you with both! I see your 2021 Accord has an open recall for the fuel pump, and you mentioned it's also due for the 40,000-mile service. Great news - we can do both in the same visit. The recall work is completely free and takes about an hour. Combined with your regular service, I'd estimate about 3 hours total. We have a shuttle service if you'd like to drop off and we'll bring you back, or we have loaner vehicles available for longer services. I have an opening Monday morning at 8 AM - you'd have your car back by noon. I'll also check if there are any other recalls or service bulletins for your vehicle while you're here. Should I book that Monday slot?""
Customer needs to move their appointment to a different day.
"AI reschedules: "No problem at all - I can help you reschedule your Thursday brake inspection. Let me see what we have available... I have openings on Friday at 10 AM, Saturday at 8:30 AM, or next Monday afternoon at 3 PM. Saturday tends to book up fast, so if weekends work better for you, I'd grab that slot. I'll cancel your Thursday appointment and confirm the new time via text. Oh, and I noticed you've been a customer for 5 years now - thank you for your loyalty! That qualifies you for our 10% service discount. I'll make sure that's applied to your brake inspection. Is there anything else I can help you with while I have you?""