Build a 5-star reputation automatically
Track reviews across all platforms in real-time
AI drafts personalized responses to every review
Proactively collect feedback after service visits
Instant notifications for negative reviews
Understand trends in customer feedback
Strategies to boost ratings across platforms
See how AI manages your reputation
Customer leaves 2-star review complaining about long service wait time.
"AI drafts response: "Dear Michael, thank you for taking the time to share your experience, and I sincerely apologize that your recent service visit didn't meet our standards. A 3-hour wait for an oil change is absolutely unacceptable, and I completely understand your frustration. We had an unexpected staffing situation that day, but that's an explanation, not an excuse. I've personally looked into your visit and am implementing changes to prevent this from happening again. I'd like to make this right - please accept a complimentary detail service on your next visit, and I'd be honored if you'd give us another chance. I'm reaching out directly via email with my personal contact information. Your satisfaction matters to us. - Jennifer Martinez, Service Director." Would you like me to send this response and log the follow-up action?"
Customer completed brake service yesterday, AI reaches out for feedback.
"AI collects feedback: "Hi David! This is Thompson Auto following up on your brake service yesterday. We hope your Accord is stopping like new! Before you head out on the road, I wanted to quickly check in: On a scale of 1-10, how would you rate your overall experience? Great - a 9! That's wonderful to hear. Quick question: was there anything that would have made it a 10? The waiting area coffee could be better? Ha! I'll pass that along - we actually just ordered a new machine. Since you had such a positive experience, would you mind taking 30 seconds to share it on Google? Happy customers like you help other drivers find honest service. I'll text you a direct link - just tap and write a quick line about your experience. Thank you for choosing us, and enjoy those new brakes!""
Manager asks for insights on recent customer feedback patterns.
"AI analyzes trends: "I've analyzed your reviews from the past 90 days. Here's what I found: POSITIVE TRENDS: Service quality mentions are up 22% with 'thorough' and 'honest' being the most common words. Your new shuttle service is mentioned positively in 34 reviews. Technician Steve has been called out by name in 18 positive reviews! AREAS FOR IMPROVEMENT: Wait time complaints increased 15% since you started taking more appointments. Three reviews mention difficulty reaching someone by phone. Saturday service gets lower ratings than weekdays. RECOMMENDATIONS: Consider adding another service advisor on busy days, implement a callback system for missed calls, and audit Saturday staffing. Your overall rating improved from 4.5 to 4.7 this quarter. Want me to draft a recognition note for Steve?""