Repair Inquiries

Customer calls asking how much it costs to replace brake pads and rotors.

"AI provides estimate: "I can give you an estimate for brake pad and rotor replacement on your 2019 Toyota Camry. For a complete front brake job with quality ceramic pads and new rotors, you're looking at approximately $450-$520. That includes parts, labor, and a brake fluid flush which we recommend with any brake service. If you want to do all four wheels, the total would be around $780-$880. We use OEM-equivalent parts that meet or exceed Toyota specifications, and all our brake work comes with a 2-year/24,000-mile warranty. I can also check if there are any current service specials - let me see... yes, we have $50 off any brake service over $400 this month. Would you like to schedule an inspection? We can give you an exact quote once we see the brake wear.""

Customer received a check engine light and wants to know what P0420 means.

"AI explains diagnostic: "P0420 is a catalytic converter efficiency code - it means your catalytic converter isn't cleaning exhaust gases as effectively as it should. Now, before you worry about a $1,500 repair, let me explain what could actually be causing this. Sometimes it's as simple as a failing oxygen sensor, which is around $200-$300 to replace. It could also be an exhaust leak before the converter, which is usually under $200. The converter itself only needs replacement if it's actually damaged. Here's what I recommend: bring it in for a diagnostic - that's $99, but we waive it if you do the repair with us. We'll check the sensor readings, look for exhaust leaks, and test the converter directly. That way you'll know exactly what needs fixing before spending money. Can I schedule that diagnostic for you?""

Customer calls to check on their car that's been in the shop since morning.

"AI provides update: "I can give you an update on your 2020 Honda CR-V right now. I see it came in at 8:30 AM for the timing belt replacement. Good news - the technician has completed the timing belt, water pump, and tensioner replacement. They're currently doing a test drive to verify everything is running perfectly. Your vehicle should be ready for pickup by 3:30 PM today, which is actually about an hour ahead of our original estimate. The final total is $1,245, which matches the quote we gave you. We accept all major credit cards, or we have 6-month financing available if you prefer. I'll send you a text the moment it's ready. Would you like me to go over what was done and any additional recommendations the technician noted during the service?""