Keep customers safe and compliant
Automatically check vehicles for open recalls
Contact customers about open recalls automatically
Explain recall severity and recommended action
Book recall repairs immediately when customers call
Track and report on recall completion rates
Check for recalls on every vehicle that visits
See how AI manages recalls
AI proactively contacts customer about an open safety recall.
"AI contacts customer: "Hi Patricia, this is Thompson Honda with an important safety message about your 2019 Honda CR-V. Honda has issued a recall for the fuel pump assembly - this is a safety recall that could cause the engine to stall unexpectedly. I want to make sure you're aware and get this taken care of right away. The good news: the repair is completely free and takes about 2 hours. We have the parts in stock and I have availability as soon as tomorrow morning at 8 AM, or Thursday afternoon if that's better. We also have loaner vehicles available if you need one while we do the work. This is important for your safety, so I'd encourage you to come in soon. Can I book that appointment for you right now?""
Customer calls to ask if their vehicle has any open recalls.
"AI checks recalls: "I'd be happy to check for recalls on your vehicle. What's the make, model, and year? A 2020 Toyota Tacoma, got it. Let me run your VIN through the NHTSA database... I'm showing two items for your truck. First, there's a recall for the fuel pump that was issued in January - I see this one has already been completed at another dealer in March, so you're good there. Second, there's a technical service bulletin - not a recall - for a software update to the backup camera. This is optional but recommended. We can do that during any service visit, takes about 30 minutes. Is your Tacoma due for any maintenance soon? I could schedule both together. Otherwise, no outstanding safety recalls for your vehicle. Would you like me to set up automatic alerts if any new recalls are issued for your VIN?""
Vehicle brought in for oil change has an open recall discovered at check-in.
"AI handles discovery: "Mr. Johnson, while checking in your 2021 Nissan Altima for its oil change, I discovered there's an open recall we should address. It's for the automatic emergency braking sensor calibration - a safety feature you definitely want working correctly. Since you're already here and we have the parts, we can take care of both the oil change and the recall repair in one visit. Your oil change is about 45 minutes, and the recall adds another hour, so you'd be looking at about 2 hours total. The recall portion is completely free, and we have a comfortable waiting area with WiFi, or our shuttle can take you anywhere within 5 miles. I'd strongly recommend doing it now so you don't have to make another trip. Want me to add the recall repair to your service today?""