Documentation & Records

Customer selling their car needs complete service records.

"AI retrieves records: "I can get you a complete service history right away! Let me pull up the records for your 2018 Lexus RX 350. I see you've been servicing with us since 2019 - excellent loyalty! Your vehicle has 67,432 miles and has received all manufacturer-recommended maintenance on schedule. I'm preparing a comprehensive service report that includes: all 12 service visits with dates and mileage, every part replaced including oil, filters, brakes, and tires, the timing belt service at 60,000 miles, and all inspection results. This is exactly what buyers want to see - it shows you've taken great care of the vehicle. Should I email this to you as a PDF? I can also include a cover letter from our service manager attesting to the vehicle's maintenance history. That often helps with sales. What email should I send it to?""

AI proactively reminds customer about upcoming registration.

"AI sends reminder: "Hi Jennifer! This is Thompson Auto with a friendly reminder about your 2021 Honda Pilot. Your vehicle registration expires on March 15th - that's just 3 weeks away! To renew, you'll need a current emissions inspection. I checked your records and your last emissions test was 14 months ago, so you'll need a new one. Good news - we can do that for you! Our emissions test is $29.95 and takes about 20 minutes. We have openings tomorrow morning, Thursday afternoon, or Saturday at 10 AM. Once you pass, we can even process your registration renewal for you - just bring your renewal notice. The whole thing can be done in one visit. Would you like me to book that emissions test? I'll send you a reminder the day before too!""

Customer calls late at night needing proof of recent service for insurance.

"AI provides access: "I can help you get that documentation right now, even though our office is closed. I see you had a brake inspection done last Tuesday on your 2020 Ford Explorer. For your insurance company, I can send you an official service invoice that shows: the date of service, your vehicle info and mileage, what was inspected and the results, and our dealership information with certification. I'm sending this to your email on file right now - you should have it within 30 seconds. The email will come from service@thompsonauto.com. If your insurance company needs anything more official, like a letter on our letterhead, I can have that prepared and ready for pickup when we open at 7:30 AM tomorrow, or I can email it by 9 AM. Is there anything specific they're asking for that I should include?""